We believe:

• Everyone has something significant to offer the community. We therefore actively encourage diversity and reject no-one.
• Public and non-profit organisations and the community thrive on the contribution of volunteers.
• Access to training and lifelong learning is essential to personal development and community strength.

In our everyday work:

• We continually strive to create quality opportunities for people to volunteer and to access training and lifelong learning.
• We strive to deliver high quality services, with timeliness and efficiency, and we welcome comments on our performance.
• We endeavour to deliver what we promise and we do not promise what we cannot deliver.
• We expect all staff to work hard, be positive and learn from mistakes.
• We ensure we meet our goals by being adaptable to changing environments.
• We value and care for the people we serve, the resources entrusted to us, the people we employ and the partners we work with.
• We strive to be straightforward and easy to understand in everything we do.