CSV aims to give excellent service to its volunteers, trainees, projects, project users and funders.

We try to make our services even better by listening to feedback about our work and taking action.

General Enquiries

For general enquiries, please contact our London office:

237 Pentonville Road
London N1 9NJ
Tel: 020 7278 6601
Fax: 020 7833 0149

CSV believes you have the right to give feedback.

  • We try to get things right first time, but sometimes this does not happen.
  • We try to give straightforward feedback.
  • If you have a complaint, we will ensure an independent person looks into it. We will explain what we have done and apologise if we have got things wrong.
  • CSV learns from feedback and uses it to improve what we do.
  • CSV asks you to tell us if something has gone well so we can keep doing it.

How do you give feedback?

If you are able to speak to your main contact at CSV sometimes it can help to do that first.

You can give us feedback via the online form below. This is automatically emailed to CSV Human Resources. You can also contact us by letter, fax, by telephone, in person by arranging a meeting, or directly via email. Our full contact details are below.

237 Pentonville Road
London N1 9NJ
Tel: 0207 643 1308
Fax: 0207 713 6598

However, if you do know the part of CSV that you want to give feedback to, or the name or job title of an appropriate member of staff, please write to them.

How will we respond to your feedback?

  • We will try to reply in 5 working days. If we need to look into things more we will tell you and when you will get a full reply.
  • You will normally get a full reply within 20 working days of getting your feedback.
  • If you are unhappy with our response you can ask for your comments to be sent to the Chief Executive.
  • You will receive a final response from the Chief Executive or someone designated by her.

Online Feedback Form

Simply complete the form below and click 'Send e-mail'. Your feedback and your details will be emailed automatically to us.

Alternatively, a feedback form is available to download and print as a Word document. You can mail your feedback form to the CSV HR team at the address above. Click here to download the CSV Feedback Form (Word document).

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